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- Leasing Information
- Moving-In
- Rent Payment
- Utilities
- Security Deposits
- Parking & Towing
- Maintenance
- Renewals
- Lease Assignment & Subletting
- Moving-Out
RESIDENT INFO / FAQ
LEASING INFORMATION
How can we arrange an apartment showing?
Please call Wilson White Management in advance to schedule a showing appointment. Please make sure to call us in advance, as many times we are going to show you an occupied apartment, and we need to give our Ann Arbor residents 24 hours advanced notice and our Ypsilanti residents 72 hours advanced notice before we enter. Our telephone number is 734.995.9200 or by email at campus@wilsonwhitemanagement.com
What are the lease terms available?
Two types of standard 12-month leases exist for campus-area apartments, May-April or September-August. To rent our traditional residential apartments (off-campus), we generally offer a 12-month lease and the start dates are determined by the availability of the apartment residence.
I found a Wilson White managed apartment, how do I apply?
- Complete a Wilson White rental application. Remember: we cannot process applications that are incomplete or are unsigned!
- If you are having roommates, make sure they each fill out an application.
- An earnest money deposit must accompany your application to hold the apartment (This amount is $200 for studio through 3 bedrooms and $500.00 for units with more than 3 bedrooms). Upon approval of your application, the deposit will be applied to your move-in costs.
- Each application must be accompanied by a $50 application fee (this is per application, and is non-refundable).
- Drop off all of the above or mail it to our office, which is located at 2008 S. State St., Ann Arbor, MI 48104.
Please Note: Once your application has been approved, the $200 earnest money deposit is NONREFUNDABLE if you choose to cancel.
O.K., my Wilson White application was approved. What’s next?
A Wilson White Management customer service representative will schedule a lease-signing appointment. You have three days to sign your lease after your application is approved. Everyone named on the lease must be present at the signing. The remaining amount your 1st months rent, along with the prep fees are due at the signing. If there are any questions on the amount due, please contact the office, 734.995.9200.
MOVING-IN
What day is move-in?
Your move-in day is the day your lease begins. Please refer to Schedule A for this information, or call the office, 734.995.9200.
What do I need to do to move-in?
- Visit the Wilson White office at 2008 S. State St., Ann Arbor, MI 48104.
- If you have already signed your lease and paid your move-in costs; pick up your keys and move-in packet.
- If your lease covers parking, register your car at the Wilson White Management office and get your parking hangtag.
FOR CAMPUS FALL MOVE-INS: Please make sure to be at our office before 5:00 p.m. on your lease start date. The office will be closed for Labor Day weekend immediately following move-in day!
*PLEASE NOTE: ALL MOVE-IN COSTS MUST BE PAID IN FULL BEFORE KEYS CAN BE GIVEN OUT!
Can I move-in early?
For our campus apartments, there is the option to move-in one week earlier (FOR FALL MOVE-INS ONLY) than the regularly scheduled move-in day. There is a fee of 20% of your rental rate to do this. This agreement must be executed at least 30 days in advance and is subject to certain terms and availability. No other early entries are permitted. For our traditional residential customers, since there is not a predetermined move-in date, please contact our office (734.995.9200) to assure the apartment residence is ready for occupancy.
Can I store my belongings in the apartment before I move in?
No. During the turnover work period there will be a variety of contractors going in and out of the apartments, and therefore we cannot provide a secure environment for your belongings. Unfortunately you will have to make other arrangements during this time.
RENT PAYMENT
When is the rent payment due?
Rent is due on the 1st of each month.
When the rent payment is late, and is there a late fee?
Rent is considered late after the 2nd of the month, and yes there is a late fee that will be charged when rent is paid late. Refer to your lease agreement for specific information.
I have roommates, can we each issue rent payment with our own check?
No, rent is due and payable in one (1) check only on the first day of each month. If you pat with more than one check you will be charged a fee of $15.00 for each additional check.
My check bounced, are there any penalty fees, what should I do?
If your check is returned to us by the bank you will be charged a $25 (NSF) non-sufficient fund fee. Also make sure to issue a new check; we cannot attempt to cash your original check for a second time.
UTILITIES
What utilities am I responsible for covering?
Refer to Schedule A for more information on what utility expenses you are responsible to cover.
How do I arrange the utility account(s) set in my name?
Please call DTE Energy for gas and/or electric service at 800.477.4747. If you are responsible for water usage, please call the City of Ann Arbor Water Department at 734.994.2666 or the Ypsilanti Community Utilities Association at 734.484.4600, depending on your city of location.
What happens if I forget to place the utility account(s) in my name?
Wilson White Management will receive a utility bill on your behalf and issue payment. The amount of the bill will be charged to your rental account along with a $50 administrative fee. The $50 fee will be charged each time we pay a utility bill that is your responsibility to pay!
SECURITY DEPOSITS
When do I pay the security deposit?
The security deposit is due to be paid no later than 60 days prior to you move-in date.
How is my security deposit returned at the end of my lease?
From the date that you turn in your keys, Wilson White Management has 30 days to place the security deposit in the mail to you. You will receive an itemized inventory list of the condition of your apartment which will include charges, if any, against your security deposit along with the balance of your deposit.
PARKING & TOWING
Where am I supposed to park my car?
The answer depends on where you are living; some buildings offer parking and some do not. Please call the office (734.995.9200) if you are unsure where you can park your car.
Parking is available at my building; does Wilson White Management guarantee that I will always have a spot?
No, parking is available but not guaranteed. We attempt to ensure that all of our eligible residents have a spot available for them, but this is not always possible. If you are having a problem with the parking at your building, please contact the office (734.995.9200) as soon as possible, and we will attempt to remedy the situation.
How do you determine who is permitted to park in the apartment residence lots?
In the fall, Wilson White Management distributes new parking stickers to their residents. New residents will be required to register their car with the Wilson White office and they will get their hangtag when they pick up move in materials. Renewing residents will also need to come into the office to reregister their car and get a new hangtag. These stickers are given to all residents who are permitted to park in Wilson White Management parking lots. Those without hangtags will be subject to having their car towed.
My car was towed, where is it?
We use Brewer’s of Ann Arbor as our tow service. If your car has been towed, you need to call Brewer’s at 734.663.6019 to make arrangements for the car’s release from storage.
MAINTENANCE
How do I place a maintenance request?
Contact the maintenance department at 734.995.9551. If it is an after hours emergency you will be directed to our answering service when you contact the maintenance department. You can also submit a maintenance request online or via email.
What is considered to be a maintenance emergency?
Those items that can not wait until the following business day are considered to be maintenance emergencies. Some examples of these would be no heat, being locked out (there is a lockout fee that must be paid upon arrival of maintenance staff), the doors or windows to your apartment are not shutting or locking properly, a water leak (one that is continuously flowing), a power outage in all or part of your apartment (but make sure that it is not a wide spread power outage before you call, we can’t do anything about that).
RENEWALS
Do I have the option to lease my apartment for the following year in advance of the general public?
Yes, we invite all of our residents to renew their leases before we offer the apartment to the general public.
I want to stay in the apartment for the next year, but my roommates do not. What do I need to do?
You are welcome to renew your lease without your current roommates. Please have your new roommates drop off their rental applications to our office along with their $50 application fee and we will complete the lease paperwork accordingly.
How can I arrange living in a different Wilson White Management property next year?
Just notify the Wilson White office staff of your desire and they will gladly assist you in finding another apartment.
LEASE ASSIGNMENT & SUBLETTING
What is the difference between assigning my lease to someone and subletting my apartment?
When subletting you remain ultimately responsible for the apartment. If you assign your lease to someone else, they assume full responsibility for your apartment. But remember: when you complete a lease assignment, you are signing over your security deposit (the security deposit stays with the apartment until the lease is up, and is returned to the lease holder at the end of the term).
I have found someone to sublet my apartment, now what?
We will need your subletor to complete a Wilson White rental application. We will also need a subletor agreement to be completed, and the $100.00 sublet fee to be paid. Please contact the office at 734.995.9200 for additional information.
How do I complete a lease assignment?
The assignee needs to fill out a Wilson White rental application. Upon approval, we can do a lease assignment. We need both parties to be present at the assignment, as well as any roommates that will be staying in the apartment. There is also a $100 assignment fee that is due at the time of assignment. This whole process will take about 30 minutes, so arrange a time that is convenient for everyone.
MOVING OUT
When does my lease end?
Lease ending dates vary depending on your move-in date and the terms of your lease. Refer to schedule A for details on your move-out day.
What are the move-out procedures?
- Make sure your apartment is completely vacant.
- Clean the apartment and make sure your personal belongings are removed.
- Notify the appropriate utilities of your last day of occupancy.
- Inform Wilson White Management of a forwarding address so your security deposit can be processed.
- Drop off your apartment keys at the Wilson White office.
After completion of the above, a Wilson White Management staff member will conduct an apartment walk through and complete a move-out inventory of your apartment.
Can I extend my stay in the apartment after my lease ends?
Unfortunately we can not allow anyone to hold over, as we need time to prepare the apartment for the incoming resident.
Since my lease does not end on the last day of the month, how much is my rent for the last month of my lease?
Even though you will not occupy your apartment for a month’s full 30 days, you are required to issue the full monthly payment. A total dollar amount in rent has been established for the lease term, which in many instances will be less than 365 days. The total rent is then divided by the number of months in the lease term to arrive at equal monthly payments. Therefore, there will be no pro-rated amounts due at the beginning or at the end of the lease term.
